Complaint Investigation Report

LPA conducted interviews with five (5) staff members, all of whom stated that call button response time could vary depending on what the staff member were working on, but staff members usually responded in about 10 to 15 minutes. All five (5) staff members interviewed expressed that they had to finish what they were doing for a resident before they can respond to the next resident. Based on interviews conducted, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not answer resident’s call button in a timely manner. This allegation is unsubstantiated.

It was alleged that staff do not ensure resident’s showering needs are being met. Information received indicated that Resident #1 (R1) did not receive shower or bathing services. LPA conducted an interview with R1 who stated that they did not have any problems receiving bathing services from the facility staff members. R1 did not have any concerns with the facility staff. LPA conducted interviews with additional eight (8) residents, all of whom stated that they received shower/bath services per their schedules. All eight (8) residents interviewed denied missing any shower/bath service in the past. LPA’s interviews with five (5) staff members confirmed the statements from the residents interviewed. The staff members stated that some residents do refuse shower/bath service, and staff members just note the resident’s file for record keeping. Based on interviews conducted, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure resident’s showering needs are being met. This allegation is unsubstantiated.

It was alleged that staff do not ensure residents’ incontinence needs are being met. Information received indicated that residents were left in soiled diapers during PM shift due to staff neglect. LPA conducted interviews with nine (9) residents, all of whom stated that they were satisfied with the incontinence care services provided by the staff. LPA conducted interviews with five (5) staff members, all of whom stated that incontinence care services were provided every two (2) hours or per request from residents. LPA’s records review revealed that staff did not have incontinence care logs. Based on the interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure residents’ incontinence needs are being met. This allegation is unsubstantiated.

It was alleged that staff do not ensure that residents have clean linen. Information received indicated that staff did not change residents’ wet bedding. LPA conducted interviews with nine (9) residents, all of whom denied experiencing wet bedding or lack of laundry services from staff. Continued on LIC9099-C....