Complaint Investigation Report

LPA obtained and reviewed the maintenance record and confirmed the air conditioner repair. Based on interviews conducted and records review, the Department’s investigation provided enough information to corroborate the allegation that facility did not maintain a safe vehicle for clients in care. This allegation is substantiated.

A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report was provided along with LIC9099D, and Appeal Rights were provided.