Complaint Investigation Report

Allegation #1: Staff did not accord resident privacy.

Allegation #2: Staff took pictures without resident's consent.

It is alleged that the staff did not provide Resident #1 (R1) with privacy and took photographs without (R1’s) consent. Reports indicated a staff member observed resident (R1) participating in a private consensual interaction with another resident. It was noted that the staff member subsequently took photographs of (R1) inappropriately. No additional details about this allegation have been provided.

On January 31, 2026, between 08:40 AM and 3:35 PM, the Department interviewed staff members identified as Staff #1 through Staff #7 (S1-S7). Seven (7) out of seven (7) staff members could not validate these claims. (S1) stated that the incident involving (R1) and a staff member was fabricated, which is why no incident report was filed. (S2-S7) claimed that they did not know of any violation of (R1's) rights or any incidents involving another resident. (S1-S7) has confirmed that the facility has implemented mandatory training on Resident Rights, and every staff member has completed this essential training.

On January 31, 2026, between 09:00 AM and 11:59 AM, the Department interviewed resident members identified as Resident #2 through Resident #10 (R2-R10). Nine (9) out of nine (9) could not support these claims. All residents are unaware of such an incident and do not believe any of their rights have been violated. All residents stated that they are appreciative of being treated with respect and accorded privacy by the staff.of

Resident #1 (R1) has transitioned out the facility. The Department made several attempts to reach out by phone, but none of the calls were returned.

On January 31, 2026, between 11:00 AM and 11:21 AM, the Department interviewed witness member identified as Witness #1 (W1). (W1), who has a close relationship with (R1), asserts that these allegations are false. (W1) stated that the incident involving (R1) never happened and it is fabricated story intended to gain attention. (W1) added the staff offered great support and respect for (R1), making sure (R1's) personal rights were always protected during (R1’s) stay at the facility.