Complaint Investigation Report

Allegation: Resident was illegally evicted from the facility.

The details of the complaint alleged that (R#1) was illegally evicted from facility.

On 01/17/2026, at approximately 1:30 PM, the department conducted a comprehensive review of records and observed (R#1)’s file and the facility discharge file. The department found no evidence to support the allegation that (R#1) was illegally evicted from the facility. In addition, the department observed that there were no eviction notices or discharge documents indicating an involuntary removal, and the admission agreement clearly outlines refund policies.

On 01/17/2026 at approximately 10:30 AM, the Department interviewed the facility administrator (A#1). (A#1) stated that no verbal or written 30-day eviction notice was given to (R#1) or their responsible party and confirmed that (R#1) left voluntarily. In addition, (A#1) further explained that (R#1)’s responsible party arrived at the facility on 2/27/2024 with a moving company and departed on their own accord.

On January 13, 2026, the Department attempted to contact (R#1) via telephone; however, (R#1) did not answer, and a voicemail message was left. On January 14, 2026, a second attempt was made to contact (R#1) by telephone, but there was no response, and another voicemail message was left. On January 16, 2026, the Department made a third attempt to contact (R#1) by telephone, but (R#1) again did not respond, and a voicemail message was left.

On 1/17/26 at approximately 11:00 AM, during interviews with facility residents (R#2-R#9), (8) out of (8) stated that they had never seen or heard of a resident being asked to leave the facility, and that they had not received a 30-day notice from the facility.