Complaint Investigation Report

In regards to the allegation that staff did not prevent resident from kicking another resident in care. It was also reported that facility staff did not prevent a resident from engaging in inappropriate sexual interactions with another resident while in care. Information obtained from interviews indicated that the residents can report any health and safety concerns to the Administrator and have their issues resolved by the facility. LPA reviewed documents in relation to the allegation, which revealed that the facility took active measures to switch out roommates due to incidents.

Based on interviews, the allegations that staff did not prevent a resident from kicking another resident while in care, staff did not prevent a resident from engaging in inappropriate sexual interactions with another resident while in care, staff do not repair the facility's elevators, and staff are mishandling a resident's medical needs while in care., may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time.

An exit interview was conducted, and a copy of this report, appeal rights were discussed with and provided to the Administrator, Aurelien Fruit.