Complaint Investigation Report

LPA conducted interviews with four (4) residents. Two (2) residents interviewed stated that they make their own appointments. Two (2) residents interviewed required staff assistance with making appointments and have not experienced any problems. LPA conducted interviews with two (2) staff members, both of whom confirmed the residents' statements. LPA conducted an interview with R1, who stated that they use their own phone and make appointments by themselves. R1 repeatedly stated that R1 wanted their previous caregiver who was from a different facility that was in a different county. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff do not arrange transportation services for resident. Information received indicated that Resident #1 (R1) missed some appointments due to lack of transportation. LPA conducted interviews with four (4) residents. Three (3) residents interviewed stated that they arrange their own transportation. One (1) resident interviewed required staff assistance with arranging transportation and has not experienced any problems. LPA conducted interviews with two (2) staff members, both of whom confirmed the residents' statements. LPA conducted an interview with R1. R1 stated that they can call and arrange transportation. R1 again stated that they wanted their previous caregiver who worked for a different facility. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff do not ensure resident is treated with dignity and respect. Information received indicated that Resident #1 (R1) was told to go to bed at 08:00 PM by staff members. LPA conducted interviews with four (4) residents, all of whom stated that staff members have been helpful and respectful. All four (4) residents interviewed stated that they can go to bed at anytime they want. LPA conducted an interview with R1. R1 did not have any problem with the facility's bed time. R1 again wanted to have their previous caregiver. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.