Complaint Investigation Report

LPA conducted interviews with four (4) residents, all of whom stated that they have not experienced any insect infestation. LPA conducted interviews with two (2) staff members, both of whom stated that R1's room did have insects, was treated on the same day, and is now free of insects. LPA conducted an interview with R1 who stated that their current room did not have any insects. LPA conducted a tour of the interior of the facility and did not observe any health and safety concerns, including insect infestation. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff do not ensure residents rooms are kept free of malodorous odors. Information received indicated that Resident #2's (R2) room was observed to have strong odor. LPA conducted interviews five (5) residents, all of whom stated that they did not notice any strong odor from any other residents' rooms. All residents interviewed stated that their rooms have been cleaned once a week by housekeepers and were satisfied with the cleaning services. LPA conducted interviews with two (2) staff members, both of whom stated that R2's room had certain odor due to their physical and cognitive condition. R2's room is cleaned once a week or more frequently after any incidents. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.