Complaint Investigation Report

334700038-1-21-2026-47-HC-SDUU-DQXN7N-20260203091259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/20/2025 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20251120154505

HCO is not providing services to client as contracted

On 1/21/2026, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted a complaint visit and met with the licensee, Mandy Calvano.

The Department has investigated the complaint with the allegation listed above. Based upon interviews, documents reviewed, and information gathered during the investigation, there was not enough evidence to conclude and/or show the organization has violated the allegation listed above and failed to provide services to clients as contracted. Therefore, the above allegation is found to be UNSUBSTANTIATED. No violations cited during this visit.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee, Mandy Calvano, via email.