Complaint Investigation Report

334700232-3-25-2026-47-HC-SDUU-DSKV48-20260327160555

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/05/2026 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20260305091528

Home Care Aides is providing medical services to clients

On 3/25/26, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen to conduct a complaint visit regarding the above complaint allegation. Upon arrival, EA met with the licensee, Janard “Jay” Lansan. EA interviewed the licensee and staff who admitted that the home care organization provides “Medication Management” which described as medical services including catheter care (changed catheter bags), assisted clients with blood pressure machine/recording blood pressure status for clients, handling medication from prescribed medication bottles, addressing wounds, taking/recording temperature readings, and assisting clients with inhaler machine and oxygen machine. Home care organizations are to provide non-medical services to clients which prohibited any of the medical services listed above.

Based on interviews conducted and websites/brochures reviewed, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.12(n) is being cited on the attached HCS 9099D.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the designee.