Complaint Investigation Report

Regarding the third allegation, Staff do not provide proper care for resident. RP stated R1 is not being provided services such as hygiene, grooming and topical treatment. Interviews with Staff and R1 revealed staff are providing R1 with all the services outlined in the admission agreement.

Based upon interviews and information gathered, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time.

An exit interview was conducted where this report was discussed and provided to Ms. Cerrasco.