Complaint Investigation Report

LPA attempted to interview R1 in regards to the matter but was not able to confirm or deny if they were not provided a response in regards to what their blood pressure reading was for the day. R1 stated that they were confused and became emotional. Based on LPA not being able to confirm what was alleged the allegation is UNSUBSTANTIATED.

Regarding the allegation Facility is not following residents health care directive.

It was alleged that R1's blood pressure has been elevated for approximately one week and the facility has dismissed R1's requests to be transported to the emergency room. On or around May 29, 2023, R1 had verbally requested to be transported to the hospital via paramedics and R1's Power of Attorney (POA) cancelled the paramedics resulting in R1 not receiving any medical attention. LPA was unable to confirm with R1 if they did in fact request to be sent out via 9-1-1. However the paramedics, as well as the Thermal Sheriff deputies responded to the facility. After an assessment was completed by the EMTs, it was determined that R1 did not need to be sent out for a medical evaluation. Therefore the allegation is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to Licensee's Rommel and Ursula Carlos.