Complaint Investigation Report

331880947-1-18-2023-18-AS-DMUN-CNER9T-20230125115005

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/11/2023 and conducted by Evaluator Chinwe Nwogene

COMPLAINT CONTROL NUMBER: 18-AS-20230111103538

ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE

Staff do not provide basic hygiene products to residents in care.

On January 18,2023, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation. LPA met Administrator, Jones Ntekim and Director, Theresa Bader who was informed of the purpose of the visit. During the investigation, LPA Nwogene interviewed staff and residents and inspected facility storage unit.

Regrading the allegation “Staff do not provide basic hygiene products to residents in care”. It was alleged staff did not provide resident #1 (R1) with hygiene products. Interview with R1 revealed R1 requested for hygiene products but was told products ran out. LPA interviewed Administrator who stated facility provides residents with hygiene products when residents moves in and afterward upon resident’s request. LPA interviewed residents who stated facility provides them with hygiene products. LPA inspected facility storage unit and observed hygiene products to be sufficient.

Based on LPA’s interviews with staff, residents, and observations there is not enough evidence to support above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Jones Ntekim.