Complaint Investigation Report

Two (2) of two (2) staff interviewed revealed that R1 was scheduled to receive a shower using a shower chair daily but will refuse often. It is alleged that R1 is not allowed access to the phone. During interview R1 had the facility phone in their possession. They deny being refused access to the phone. It is alleged that facility staff do not allow R1 to leave the facility. Four (4) out of four (4) residents interviewed report that the facility takes residents shopping and to get food. Interview with licensee revealed that there are no activity logs maintained at the facility. Review of R1’s cash resources log revealed that R1 received monthly money for their personal use. Licensee reports that R1 did go shopping while they lived in the home but were not able to leave the facility unassisted due to conservatorship status.

Based on the available information we have found the complaint allegations are unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. A copy of this report is being reviewed with and furnished to the facility representative.