Complaint Investigation Report

It has been the practice of the facility to allow smoking according to the licensee. This change was only to be temporary during inclement weather. Five (5) of five (5) residents interviewed report that they make requests to smoke and are denied access. This is a violation of resident rights.

We have substantiated the complaint allegations as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and furnished to the facility representative. Please see LIC 9099D.