Complaint Investigation Report

It is alleged that staff deny resident from speaking to authorized representative. R1 denies this allegation. During LPA visit on 08/26/2021 R1 was using the phone. R1 reports knowing how to contact their representative. Two (2) of two (2) staff interviewed report that the facility phone is available to residents for making personal calls.

Based on the available information, we have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.