Senior Care Records.

Complaint Investigation Report

Amy's House, Norco01/09/2020Licence 336402223

Census4
Date signed09/30/2021 04:12:18 PM
The inspector’s account

Per witnesses, S1 grabbed R1 by the cheeks and pushed R1 into the vehicle and then physically restrained R1 by pushing R1 back into the vehicle by the neck and shoved R1 by the face. Furthermore, in a personal statement provided by S1, it states that S1 could not apply CPI alone and could have unintentionally hurt resident trying to apply CPI. Staff hitting R1 could have been done unintentionally due to the overwhelming situation ; however, there is enough evidence to SUBSTANTIATE allegation.

Based on the statements the allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the evidence standard has been met.

Regarding allegation #2 Staff hit resident

Interviews revealed S1 slapped R1 in the face when R1 attempted to leave the vehicle. Furthermore, in a personal statement provided by S1, it states that S1 could not apply CPI alone and could have unintentionally hurt resident trying to apply CPI. Staff hitting R1 could have been done unintentionally due to the overwhelming situation; however, there is enough evidence to SUBSTANTIATE allegation.

Based on statements, the allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of evidence standard has been met.

California Code of Regulations Title 22 are being cited on the attached LIC 9099D.

An exit interview was conducted with Administrator, Aileene Adams were a copy of this report, LIC 9099 D, and appeal rights were discussed and provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction