Complaint Investigation Report

331881300-7-10-2026-56-AS-EMAN-DW8NRJ-20260722104137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/16/2026 and conducted by Evaluator Raquel Hernandez

COMPLAINT CONTROL NUMBER: 56-AS-20260316100144

Staff did not ensure client was picked up in a timely manner

On 07/10/2026 Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings for above allegations. LPA met with Staff Alexis Ramirez and explained the purpose of today’s visit.

On 03/16/2026, an additional allegation was received in regards to client not being picked up in a timely manner. Per investigation, Client #1 (C1) attended day program where C1 tested positive for COVID-19. Per interviews, C1 was unable to be picked up from facility due to transportation issues. Ultimately, zoom transportation as able to drop off C1. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because the preponderance of evidence the standard has been met. An exit interview was conducted and a copy of this report (LIC9099) was discussed and provided to Staff Alexis Ramirez.