Complaint Investigation Report

336413282-2-22-2024-18-AS-JDHS-D2WSPD-20240229130259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/01/2023 and conducted by Evaluator Janira Arreola

COMPLAINT CONTROL NUMBER: 18-AS-20230301155159

Facility staff are not releasing resident's records to resident's authorized respresntative.

Licensing Program Analyst (LPA) Janira Arreola conducted an unannounced visit to the facility in order to deliver findings for the allegation above. LPA met with Licensee, Esta Hobbs, who was informed of the purpose of the visit.

LPA conducted records review and interviews regarding the allegation that the facility was not providing Resident #1 (R1)'s records to their responsible party. LPA conducted records reviews of text messages sent on 11/11/2022 where R1's daily notes were being requested and staff stated in these texts that R1 did not have any such notes. Staff interview was conducted which corroborated the statements in the text messages. However, upon conducting record review of R1’s file LPA found a caregiver note dated 7/17/2022. Staff was asked about this note and it was revealed that this information was not provided due to requests of incident happening on September 2022 with R1. However, text exchange clearly stated that notes were being requested from July 2022 to September 2022. Therefore, the allegation is substantiated at this time. Findings that are substantiated mean that the preponderance of the evidence standard has been met.

An exit interview was conducted where this report, along with deficiency page, and appeal rights were reviewed and provided to Licensee, Esta Hobbs.