Complaint Investigation Report

336413282-10-13-2021-18-AS-RLAY-C87UKG-20211027153906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/26/2021 and conducted by Evaluator Deborah Mullen

COMPLAINT CONTROL NUMBER: 18-AS-20210826132116

Staff are not following the proper Covid 19 protocols

This is an amended report of the initial report issued 9/2/21. Licensing Program Analyst (LPA) Deborah Mullen conducted an unannounced visit to investigate the above allegation. LPA met with Esta Hobbs, Licensee. LPA interviewed Licensee, staff and attempted to interview resident.

The Department received information that staff were not following the proper protocol for Covid 19. Licensee and staff all stated visitors and staff must take temperature, wear a mask and do a symptom check prior to entering facility. A sign in sheet with temperatures and symptom check was provided to LPA. An interview was attempted with one resident but was unsuccessful due to residents cognitive abilities.

This agency has investigated the complaint alleging staff are not following the proper Covid 19 protocols. We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was reviewed with and provided to Esta Hobbs, Licensee.