Complaint Investigation Report

Regarding allegation #2 "Facility does not have adequate planned activities" LPA conducted interviews with staff and found that activities are planned in advanced and receive approval from the case manager or program director. LPA found through interviews that the activities may change from day to day as a number of factors present themselves, such as staff call off, clients not showing up to the program, or a facility van not being available. LPA corroborated across staff interviews that staff are informed before clients arrive at the facility of any activity changes. LPA was given activity calendars for the facility, LPA also observed staff conducting activities at the facility. Therefore based on the information gathered it is found that the allegation is unsubstantiated.

A finding of unsubstantiated means that although the allegations are valid, the preponderance of the evidence standard has not been met.

No deficiencies were cited at the time of the visit.

An exit interview was conducted with the program director, Ana Guttierez in person , and the regional director, La Rhonda Whitaker over the phone. This report was reviewed and provided to both staff.