Senior Care Records.

Complaint Investigation Report

New Hope Residential Elder Care II LLC, Murrieta06/29/2026Licence 336427427

Census6
Date signed06/29/2026 12:03:23 PM
The inspector’s account

Information obtained from interviews with staff stated grocery shopping days were Saturday or Sundays. Interview with additional Staff stated they notified the son of grocery needs but too many things were needed and son couldn't supply all grocery needs. Staff did corroborated that the Administrator was out of country and that the son of the Administrator was responsible for providing grocers for the facility.

Based on staff interviews, facility records, and LPA observations the allegation that staff did not ensure there was adequate food for residents is deemed substantiated. A substantiated finding means that the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated.

A copy of this report, LIC 9099D, and appeal rights are being provided to Administrator Annie.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction