Complaint Investigation Report

The current Administrator Billy Tames stated that the facility does provide transportation, and that it is normally for offices located in Murrieta, or within a 10-mile radius for medical and dental appointments, and that anything outside the ten miles is up to the discretion of the General Manager. The transportation days for Doctor’s and dental appointments are on (Mondays, Tuesdays, Thursdays) and shopping on (Wednesdays and Fridays). The transportation schedule reviewed has a note that states that “any other transportation on these days will be a $10.00 charge each way.

A review of R1s signed monthly fee states that scheduled transportation is to be provided. It is not specified that extra fees will incur or that the office should be within a 10-mile radius. In addition, the facility does not have the transportation program in writing stating that the location to where transportation is needed should be in Murrieta and within a 10-mile radius, and that anything outside is up to the discretion of the General Manager. Therefore, the allegation of facility did not provide resident transportation to medical appointments is SUBSTANTIATED.

An exit interview was conducted and a copy of this report, 9099D, LIC 811 (confidential names list) and appeal rights were provided to Karen Lovett, Business Office Manager.