Complaint Investigation Report

Although bottled water and alternative beverages were provided, the lack of running water posed a health and safety concern.

Based on interviews conducted, and records reviewed, there is sufficient evidence to support the allegation that Licensee did not ensure water was accessible to residents in care is substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report, along with a copy of LIC9099C, LIC9099D, and Appeal Rights were provided to Caregiver Osvaldo Nunez .