Complaint Investigation Report

In addition, C1 shared that it was cold that time and when a staff opened the door at the facility, C1 immediately enter the facility and proceeded to C1's room. Moreover, interview with Client #2 indicated that if C1 did not check in, staff will not let C1 in at the facility. Also, Staff #2 (S2) reported that Staff #1 (S1) told them not to allow C1 to enter the facility on 12/2020, but S2 stated that S2 still allowed C1 to enter the facility as it is not right to not allow C1 access to the facility.

Second allegation: Staff threatened resident. The investigation was conducted by LPAs Debbie Mullen, Yolanda Delgado and Melody Brown which consisted of observation and interviews with relevant parties. During the investigation, LPAs Mullen, Delgado and Brown were able to obtain sufficient evidence to support that staff threatened resident. Interview with C1 indicated that Staff #3 (S3) shouted at C1 and C1 added that S3 said that S3 has a family member that's in a gang that will deal with C1. Interview with S2 revealed that S2 was working at the facility and talking to C1 in C1s room when S3 shouted, screamed and used foul language to C1 and S2 confirmed hearing that S3 threatened C1 that S3 has a family member that's in a gang that will deal with C1. In addition. S2 shared that S2 was able to redirect S3 and S3 went downstairs of the facility. Records review indicated that S3 was terminated on 12/18/2020 for being verbally aggressive with C1.

Based on LPAs Mullen, Delgado and Brown’s interview, the preponderance of evidence standard has been met, and therefore the allegation of staff not allowing resident to enter the facility (Allegation #1), and staff threatened resident (Allegation #2) are found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation of staff not allowing resident to enter the facility (Allegation #1), and staff threatened resident (Allegation #2) are valid because the preponderance of the evidence standard has been met. California Code of Regulations, (Title 22, Division 6 & Chapter 8) is being cited on the attached LIC9099D.

An exit interview was conducted where this report (LIC9099), LIC9099D and Appeal Rights were discussed and provided to Licensee/Administrator Chris Davis .