Complaint Investigation Report

331800081-11-29-2022-18-AS-TDAN-D4U676-20240430203300

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/31/2021 and conducted by Evaluator Crystal Colvin

COMPLAINT CONTROL NUMBER: 18-AS-20210831165539

Facility staff violate residents personal rights

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced for the purpose of following up on the complaint with the above allegation. LPA Colvin met with Administrator John Reade and advised them of the purpose of today's visit. Below is a summary of the findings discussed:

Regarding allegation "Facility staff violate residents personal rights": Department staff previously interviewed staff related to the allegation. During today's inspection, LPA Colvin interviewed 4 of 5 current residents (one was asleep), as well as attempted to interview family of a deceased resident via telephone. LPA Colvin did not obtain any additional evidence today through interviews that would support the allegation, as the claim was either denied or the answers provided in interviews was inconsistent. Therefore, due to lack of evidence to support the claim, the allegation "Staff member was physically abusive to resident in care." is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrator John Reade and a copy of this report was provided.