Complaint Investigation Report

Regarding allegation " Staff handled resident in a rough manner" : Department staff conducted interviews with staff and reviewed facility file and hospice paperwork for Resident 1 (R1). The complaint allegation was specific to Staff 1 (S1), but interviews conducted with facility staff deny S1 ever working at the facility. LPA Colvin observed that S1 is associated to the facility and pulled a contact number for them from the Guardian System. LPA Colvin was unsuccessful in getting a hold of S1 through the number available, and similarly, LPA Colvin was unable to interview R1 due to R1 passing away during this investigation. Therefore, due to lack of evidence to support the claim, the allegation “Staff handled resident in a rough manner” is UNSUBSTANTIATED.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Administrator John Reade and a copy of this report was provided.