Complaint Investigation Report

336413087-6-26-2026-18-AS-JDHS-DVJW2M-20260630165431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/17/2026 and conducted by Evaluator Venus Mixson

COMPLAINT CONTROL NUMBER: 18-AS-20260617161016

Staff are not providing assistance making medical appointments

On June 26, 2026, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced at the facility and met with the Receptionist, Alyssa Valerio. LPA explained that the visit was conducted to deliver findings for the listed allegation. During the investigation, LPA conducted interviews, record reviews, and made observations.

On June 17, 2026, Community Care Licensing received a complaint alleging staff are not providing assistance making medical appointments. It was reported that Resident 1 (R1) needed to see a specialist due to a reoccurring issue and that the facility had not assisted R1 with scheduling necessary medical appointments. Information obtained from interviews with Administrator and facility staff advised that R1 does not reside at the listed facility. . Information obtained from Additional Witness confirmed that R1 does not resident at the facility. A review of facility records and Resident Rosters corroborated the information obtained from interviews.

Based on interviews, record reviews, and observation, it has been determined the allegation has been made against the incorrect facility. Therefore, this investigation has been deemed unfounded, meaning the allegation is false, did not happen, and could not have occurred. The department has dismissed the complaint.

An exit interview was conducted and a copy of this report was provided to the Receptionist, Alyssia Valerio.