Complaint Investigation Report

Staff interviews indicated that it is protocol that each resident be changed before breakfast. Other staff interview revealed that if residents do not voice the need to be changed in the morning before breakfast, they do not check their diaper. Record review indicated that R1 is to be assisted with toileting. Thus, this allegation was Substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The facility was cited per Title 22.

An exit interview was conducted where a copy of this report was discussed and provided along with copies of the LIC9099D, and Appeal Rights.