Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff physically assaulted client

The detail of complaint alleges on 10/10/23 at approximately 4:30am, facility staff punched C1 on his left cheekbone.

On May 4, 2026, the department interviewed Administrator (A1) who denied allegation stating that there have been no reports of staff hitting a client. A1 stated that all staff are trained in clients rights and have CPI certification.

On May 4, 2026, between 2:30pm and 3:30pm the department interviewed the two available staff at facility (S1-S2). Of those interviewed, 2 out of 2 staff denied the allegation stating that there were no reports of staff hitting a client. 2 out of 2 staff stated that they have never hit a client nor have they witnessed any other staff hitting a client.

On May 4, 2026, the department interviewed 2 clients (C2-C3). Of those interviewed 2 out of 2 state that they like living at the facility and that they are cared for by staff. 2 out of 2 clients interviewed stated that staff have never hit them nor have they witnessed staff hitting another client.

On May 4, 2026, the department interviewed the Placement Agency staff (W1) via telephone. W1 could not recall an incident with C1 in 2023. W1 went on to state that he has no issues with the facility, that it is a well-run facility and staff treats the clients well. Lastly, he informed the department that C1 no longer lives at the facility as of February 2026 as he relocated with family out of state.