Complaint Investigation Report

Being that R1 has never resided at Integrated Care Communities – B2, the allegation against Integrated Care Communities – B2 could not have happened.

Therefore, the allegation of staff does not ensure resident is provided a comfortable temperature has been deemed unfounded. An allegation with a finding that is deemed unfounded means the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided to LVN, Amber Croft.

***This is an amended version of the original report***