Complaint Investigation Report

Staff contacted R1's primary doctor, and made an appointment for November 14, 2022. During which time, R1 experienced ongoing pain. Staff did not seek medical attention during this time. Concluding the appointment on November 14, 2022, R1 refused to obtain a catheter from their doctor. R1 was seen at the Emergency Room on November 15, 2022 due to continued pain. R1 received catheter at this point, and was discharged.

Thus the allegation of " Facility staff did not seek medical attention for resident in a timely manner" is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

The Licensee was issued a citation per Title 22 CCR 80075(a).

An exit interview was conducted where a copy of this report was discussed with and provided along with copies of the LIC811, LIC9099C, LIC9099D, and Appeal Rights.