Complaint Investigation Report

Regarding allegation “Staff did not prevent resident from being harassed by other residents”: LPA Colvin conducted interviews with staff and residents in regard to the complaint allegation. Through interviews, LPA Colvin learned that prior to being moved to separate bedrooms, Resident One (R1) was often harassed by another resident (R2), who was her roommate at the time. Harassment suffered by R1 included being locked out of their shared room (resulting in R1 sleeping on the couch for up to one month) and punching R1. Interviews revealed that R2 has also physically attacked other residents, and residents feel uncomfortable around R2. Interviews suggest that staff are aware of R2’s behavior and have not done anything to protect the other residents’ safety and well-being, other than eventually moving R2 into a private bedroom. Therefore, based on information received during the investigation, the allegation “Staff did not prevent resident from being harassed by other residents” is SUBSTANTIATED.

A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

Due to observations made by LPA Colvin, the facility was cited, and deficiencies noted on LIC 9099 D. An exit interview was conducted where this report and appeal rights were discussed. A copy this report, LIC 9099D, and appeal rights were provided to Licensee/Administrator Christian Court during the exit interview.