Complaint Investigation Report

331881130-7-26-2023-18-AS-RSTS-CZN3BK-20240119170630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/18/2023 and conducted by Evaluator Jesse Gardner

COMPLAINT CONTROL NUMBER: 18-AS-20230718155629

Staff is verbally abusing a resident while in care.

Licensing Program Analyst (LPA) Jesse Gardner arrived unannounced at the facility to commence a complaint investigation for the allegation listed above. LPA Gardner identified himself and discussed the purpose of the visit with Administrator Christian Court (S1).

LPA toured the facility, conducted client, and staff interviews. At the conclusion of the tour, LPA found that residents do have working utilities, and an adequate food supply. It was alleged that staff were verbally abusive to a resident while in care as reported by an incident to allegedly occur on 7/18/23. LPA conducted interviews with several residents, and staff, and found that through those interviews, to include a resident who was allegedly involved with staff yelling at them, LPA concluded that there was no recollection of the incident, nor were there any concerns of staff yelling or verbally abusing residents, otherwise. Therefore, the allegation was Unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was discussed with and provided to Administrator Christian Court.