Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff does not ensure client is spoken to in an appropriate manner

The detail of the complaint alleges on 4/5/24, C1 disclosed to the RP that staff (A1) verbally abuses C1 by yelling and speaking in a mean tone.

On December 11, 2025, at 11:30am, the Department interviewed Christian Court (A1) who denied the allegation stating that he has never spoken in a mean tone or yelled at any of the clients in care. A1 further stated that he always treats the clients with dignity and respect and makes sure his staff does the same.

On December 11, 2025, between 11:30pm and 12:30pm, the Department interviewed 2 staff (S2-S3) regarding the allegation. Of those interviewed, 2 out of 2 denied stating that they have never spoken to a client in a mean tone or witness any other staff member speaking to a client in a mean tone. 2 out of 2 state that they have had client rights training and it is “refreshed” during monthly staff meetings.

On December 11, 2025, between 12:30pm and 1:30pm the Department interviewed 3 clients (C2-C4). The Department could not interview C1 as C1 no longer lives at the facility as of 4/7/24. Of those interviewed, 3 out of 3 stated that they are treated with respect and respect.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.