Complaint Investigation Report

S1 reports that they did not notify C1’s physician or attempt to obtain C1 a Covid-19 test upon returning from their family visit with reported symptoms. On 8/3/2022 C1 was allowed to go to day program. On 8/3/2022 C1 tested positive for Covid-19 virus during day program hours. Three (3) of three (3) witness interviewed reported that C1 stated that they told them that facility staff made him come to work, that C1 looked unwell upon arrival to the faciltiy and that C1 states he reported their symptoms to the facility staff before coming. The day program decided to isolate C1 in the program's isolation room and provided C1 with a rapid Covid test based on their appearance and complaints of symptoms according to three (3) of three (3) witness interviewed. Day program staff called the facility to have C1 picked up and were told that the staff could not have contact with a COVID resident due to their own medical issues. The facility sent an UBER to come pick up C1. Day program staff informed the driver of the COVID-19 status and the driver declined service. C1 was picked up after two hours by the Licensee. Based on the available information, LPA has determined that the facility failed to follow Covid-19 safety protocols and did not seek timely medical attention for C1 following report of symptoms and positive test result.

We have substantiated the complaint allegations as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and furnished to the facility representative. Please see LIC 9099D. A copy of this report along with appeal rights are being reviewed with and furnished to the facility representative.