Complaint Investigation Report

Administrator further indicated any food inside R1’s backpack was not prepared and placed there by staff to be sent with R1 to the day program. It was also stated that R1 is responsible for R1’s backpack and staff do not search residents belongings when they go or come from the program. Information obtained from day program staff stated that R1 did attend a day program where the meals for breakfast and lunch were provided.

Information that the day program does provide food to residents was corroborated. Information obtained from additional interviews with residents stated there were no concerns regarding the facility serving expired food. A review of the records revealed the facility grocery shops on a regular rotation and provide food items from the basic food groups.

Regarding the allegation facility staff did not provide food which met resident's needs, information obtained from interviews with Administrator advised the facility staff follow each resident’s Individual Services Plan (ISP), and that none of the residents require a special diet. Information obtained from staff and resident interviews corroborated the information. A review of the records determined that none of the residents in care had a special diet or any additional concerns pertaining to food.

Based on interviews and record reviews, the evidence received was not sufficient information regarding the listed allegations that facility staff served resident expired food and facility staff did not provide food which met resident's needs. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violations did or did not occur; therefore, the allegation is unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was discussed and provided to Administrator, Natalie Marcaida.