Complaint Investigation Report
331880750-8-24-2021-18-AS-RLAY-C89TBZ-20211029143556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2021 and conducted by Evaluator Deborah Mullen
COMPLAINT CONTROL NUMBER: 18-AS-20210706121831
A SERVANT'S HEART ADULT RESIDENTIAL FACILITY
Resident was allowed to leave the facility without supervision
Licensing Program Analyst (LPA) Deborah Mullen delivered the findings of the above allegation. LPA met with Tanesha Curtis, Facility Manager. The Department investigation included interviews with staff and residents as well as a review of resident 1's (R1s) records.
Interview with staff 1 (S1) revealed that on July 4, 2021, R1 and another resident (R2) were given permission by S1 to go on a walk up and down the street, as long as they remained without eye sight of staff. S1 stated when R2 return, R2 reported R1 did not want to come back and had walked off down the street. Staff denied that R1 was allowed to leave without supervision. R1 stated he/she was walking within eye sight of staff but decided to leave because he/she wanted to walk to the mountain. LPA reviewed R1s Individual Program Plan and Physician's Report. A review of these documents provided conflicting information, in that the Physician's Report stated R1 was able to leave the facility alone while the IPP stated R1 required "constant supervision 24 hours a day while in placement."
Based upon interviews conducted and a review of R1s facility file there is not enough evidence to state resident was allowed to leave the facility without supervision. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Ms. Curtis.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction