Complaint Investigation Report

Interviews with four (4) of four (4) staffs indicated that all staff are providing adequate food service to their clients at the facility. Staff interviews revealed that they always do their grocery shopping twice a week and there's no incident that they did not provide adequate food service to their clients. During the facility visit on 05/08/2024 and 05/28/2024, LPA Brown observed two days supply of perishable food and seven (7) days supply of non-perishable food and LPA Brown observed personal refrigerator in Client #1 (C1) and Client #4 (C4) bedrooms. In addition, LPA Brown observed Staff #3 (S3) cooking food for their clients at the facility on 05/08/2024 and Staff #2 (S2) preparing and cooking food for dinner on 05/28/2024. Licensee/Administrator Emmanuel Oyebobola reported to LPA Brown that Client #1 (C1) and Client #4 (C4) can get any food at the facility if they prefer. LPA Brown reviewed facility grocery receipts and it showed that regular visits to the grocery twice a week. LPA Brown contacted C1 Inland Regional Center (IRC) Consumer Services Coordinator, and IRC CSC reported that C1 has tendency to manipulate and has history of false statement but not documented as C1 family member reported that C1 twist words around as evidenced of telling one thing to C1's family and tell another thing to the facility.

The second allegation indicates Staff did not provide a safe and comfortable environment for residents. Interviews with three (3) of four (4) clients indicated that staffs at the facility are providing safe and comfortable home, that they feel safe and comfortable at the facility. Interviews with four (4) of four (4) staffs indicated that they are providing safe and comfortable environment for their clients at the facility. LPA Brown contacted C1 Inland Regional Center (IRC) Consumer Services Coordinator, and IRC CSC reported that C1 has tendency to manipulate and has history of false statement but not documented as C1 family member reported that C1 twist words around as evidenced of telling one thing to C1's family and tell another thing to the facility. During the facility visit on 05/08/2024 and 05/28/2024, LPA Brown observed the facility located in a gated community, their front door was locked and the facility was observed clean, equipped with required furniture, appliances in good working condition, a Log In/Log Out Sheet observed and LPA Brown observed that they are providing comfortable temperature for their clients in care.

Based on interviews and records review, the allegation Staff did not provide adequate food service (Allegation #1) and Staff did not provide a safe and comfortable environment for residents (Allegation #2) are UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, where this report (LIC9099) was discussed and provided to Licensee/Administrator Emmanuel Oyebobola.