Complaint Investigation Report

Regarding the allegations that staff did not check on residents in a timely manner ; LPA observed residents in a common area watching television with staff nearby in the kitchen area in an open floor plan. LPA observed staff checking in on the resident during time of visit.

Regarding the allegation that staff are not ensuring residents are fed; LPA arrived just after breakfast was concluded. Interviews with R1 and R2, stated that they are fed and well taken care of. LPA observed left over meal on the stove, which staff was in the process of cleaning up.

Regarding the allegation that staff left residents soiled for an extended period of time; LPA interview with R1 and R2 state they are changed by staff when soiled. LPA observed outside agency arrive to bath and change R1 during time of visit.

Regarding the allegation that staff are not ensuring the facility is clean ; LPA toured the facility and observed that the facility was clean and being cleaned during time of inspection. Resident's rooms were found to be clean during time of visit.

Regarding the allegation that staff are not ensuring residents have clean towels ; LPA observed clean washed towels in the laundry area.

Regarding the allegation that staff did not ensure medication was properly stored; Staff showed LPA where the resident's medication was stored. LPA observed the medication stored in a locked cabinet in the living room area.

Regarding the allegation that staff did not ensure bathroom was not in disrepair; LPA observed facility bathrooms and found to be in working order with no observance of any type of disrepair