Complaint Investigation Report

they are not financially abusing their clients at the facility. interviews with five (5) of five (5) staff indicated that there's no incident that happened at the facility that a staff's financially abusing a client. Five (5) of five staff interviewed revealed that there's no staff at the facility that's financially abusing C1 and they are not aware of an incident that S1 financially abused C1. Per documents review, LPA Brown observed documentation that C1 was receiving Social Security benefits check previously was later updated to receiving Social Social benefits via debit card.

Moreover, interview with C1 Inland Regional Center (IRC) Consumer Services Coordinator (CSC) indicated that C1 contacted Social Security and requested that C1 will be C1's payee and to receive C1's benefits via debit card and not Social Security Checks. C1 IRC CSC reported that when C1 received the debit card from Social Security, C1 reported it to the staffs at the facility and they instructed C1 to put back the debit card received in the mail. C1 was able to obtain a copy of the debit card issued by Social Security and made purchases on the card and sent it to C1's girlfriend as birthday gifts. C! IRC CSC added that when C1 and facility staff went to the bank to withdraw C1's Personal & Incidental (P&I) and C1's rent, and staff obtained information that there's missing funds in C1's account, C1 accused the facility of financially abusing C1 and C1 refused to pay rent at the facility. IRC CSC informed LPA Brown that it was C1 that's financially abusing the facility as C1 refused to pay rent for two (2) months now.

Based on the evidence, the allegation that staff is financially abusing client in care is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 was discussed and provided to staff Jennifer Iwu..