Complaint Investigation Report

Interviews with clients revealed clients do have behaviors at the home and facility staff intervene as needed. Interviews with staff revealed upon incidents that required clients to go out to receive medical care, staff reports in an incident report to the Inland Regional Center (IRC) and Community Care Licensing(CCLD). Interview with IRC facility’s liaison noted not having concerns regarding the facility requirements. Document review revealed that within the last three months there has been one incident related to a hospitalization resulting from a behavior dated 12/15/25 which was send to IRC and CCLD. LPA reviewed 3 incident reports submitted to IRC and CCLD regarding client #1(C1) dated 1/3/23, 2/6/23, and 3/22/23. There were no other incident reports. The incident reports reviewed were hospitalization unrelated to behaviors.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding allegation: Staff do not have appropriate training . It is alleged staff may not have training to deal with clients’ behaviors. Interviews with clients revealed staff are able to assist clients when behaviors arise. Interviews with staff revealed that staff have received training, including Crisis Prevention and Intervention (CPI) training. Per staff, when a client becomes distraught, they speak to the client to de-escalate the situation, find another interest for the client, ensure other clients do not get harm, and they contact emergency personnel only when the situation requires it. Interview with IRC facility’s liaison revealed facility administration team provides required training to staff. Per documents review, staff last received CPI training on 8/19/25.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Rosa Lopez Assistant Administrator and a copy of this report was provided.