Complaint Investigation Report

couple of weeks ago. Per Administrator Sh ayla the facility doors are locked during the Noc/overnight shift 12am-5:30am, and this is done as a security measure. However at no time do staff recall refusing to let C1 in the facility doors .

Additionally, LPA reviewed documentation on April 1, 2023 when C1 was ready to be discharged after having been sent out to the hospital, and the staff communicated the pick up and left immediately. Therefore, the allegation of staff locks the resident out of the facility is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to the Administrator Shayla Rodriguez.