Complaint Investigation Report

The other item noted in the complaint to be out of working order at the facility is the second refrigerator, which is located in the garage. Upon inquiring with staff about food storage, LPA Colvin was informed that the only working refrigerator was in the kitchen at this time. LPA Colvin inquired about additional refrigerators and was informed that there is a non-operational refrigerator in the garage which staff would usually use to store their personal food, but that it has not been working for at least one month. LPA Colvin was granted access to the garage to inspect the broken refrigerator and observed it to have a sign posted on the outside stating "out of order". LPA Colvin opened the refrigerator and was promptly greeted with a foul odor and observed the refrigerator to be dirty (though empty) and had a pool of dark liquid sitting in the bottom drawer of the left-hand side. LPA Colvin inquired with staff as to what the plan with the refrigerator in the garage was, as it has been sitting non-operational in there for a month. Staff stated they did not know, and that the Licensee was either going to have it fixed, replaced, or removed.

Due to LPA Colvin's observations and interviews confirming the refrigerator in the garage being broken for at least one month and the facility vehicle being non-operational for at least one week, the allegation "Facility is in disrepair" is SUBSTANTIATED.

A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

Due to observations made by LPA Colvin, the facility was cited, and deficiency noted on LIC 9099 D. An exit interview was conducted where this report and appeal rights were discussed. A copy this report, LIC 9099D, and appeal rights were provided to facility staff Dora Arreloa during the exit interview.