Complaint Investigation Report
336426054-9-29-2023-18-AS-APEZ-DLZW4W-20250930165812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2022 and conducted by Evaluator Janira Arreola
COMPLAINT CONTROL NUMBER: 18-AS-20220914185645
CALEO BAY ALZHEIMER'S SPECIAL CARE CENTER
Staff did not safeguard resident's personal items
On 9/29/2023, Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to conduct further investigation into the above allegations. LPA met with Executive Director, Maria Arriaga, who was informed of the purpose of the visit.
Regarding “Staff did not safeguard resident's personal items”, it was alleged that the R1’s clothing was misplaced. LPA reviewed R1’s personal property form which stated “declined to file”. According to the admission agreement signed by R1, the facility waives responsibility if the resident uses the laundry equipment at the facility. According to staff and responsible party interviews, the resident was utilizing the facility laundry equipment at this time. Therefore, the allegation is unsubstantiated.
An exit interview was conducted with Executive Director, Maria Arriaga where this report was reviewed and provided to them.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction