Complaint Investigation Report

LPA conducted an over the phone interview with R#1 Responsible Party/Power of Attorney LPA went over the alleged allegation with R#1 POA LPA was informed by R#1 POA that the allegations and concerns are not against the facility but rather against the hospital where R#1 was receiving care prior to being admitted to the facility. LPA conducted a walkthrough of the facility and observed facility to be clean, in good repair, and operating in safe conditions for residents in care. LPA observed enough food supply to be stored to meet the needs of residents in care. Based on corroborating evidence the department has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Caregiver Marlene Ocampo.