Complaint Investigation Report

336426273-4-17-2024-18-AS-TDAN-D53NJQ-20240508103042

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/11/2024 and conducted by Evaluator Sara Martinez

COMPLAINT CONTROL NUMBER: 18-AS-20240411142009

Staff are prohibiting the Long Term Ombudsman from touring the facility

Licensing Program Analyst (LPA) Sara Martinez and Licensing Program Manager Tricia Danielson conducted an unannounced visit to the facility to initiate the investigation regarding the allegation listed above. LPM and LPA were granted entry and met with Administrator Elizabeth Hengstler who was informed of the purpose for this visit.

Regarding the allegation, it was reported that Riverside County Ombudsman was not allowed to enter this facility. Interview with Administrator Elizabeth Hengstler stated the facility has not had any residents residing at this facility since 2021 and the facility was last utilized as a COVID-19 surge facility. LPA and LPM toured the facility and did not see any evidence of residents residing at the facility. Due to the facility not having any residents currently residing at the facility, no personal rights of residents were violated in prohibiting the Ombudsman from touring the facility. This agency has investigated the complaint alleging "Staff are prohibiting the Long Term Ombudsman from touring the facility". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or are without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided to Hengstler.