Facility Evaluation Report

Licensing Program Analyst (LPA) Crystal Colvin was at the facility conducting an investigation on open complaints (#18-AS-20220824151755 & #18-AS-20221006144016) when LPA Colvin observed the following items which were addressed:

Admissions Agreements/Other Fees: In reviewed of resident's (R1) Admissions Agreement, LPA Colvin observed that R1's Admissions Agreement had additional Optional Services hand written in, such as "haircuts, pedicures & manicures, transportation, private caregiver". LPA Colvin that there was no list of fees for each item, and only the basic service fee of $7,500 was listed. Deficiency cited. LPA Colvin additionally observed that the Admissions Agreement the facility used for R1 is significantly different than that which was approved by Licensing from the facility's application for a License. Deficiency cited.

Pre-Admissions Fee Refunds: LPA Colvin observed that Resident 2 (R2) resided in the facility for less than three weeks and their family was not provided with any refund of the $1,500 Pre-Admission Fee. LPA Colvin notes that Title 22 Regulations has a very specific refund schedule for Pre-Admission Fees in excess of over $500. R2 should have been refunded $800 of the fee (80% of the amount over $500, or 80% of $1,000) due to passing away within the first 30-days of tenancy. Deficiency cited.

Reporting Requirements: LPA Colvin observed that R2's tenancy at the facility ended due to R2's passing away at the end of the month in September. Licensing does not have any record on file of the facility reporting R2's passing, as they are required to do for each resident within seven (7) days of their passing. Deficiency cited.

Resident Records : LPA Colvin did not have access to resident files during today's inspection, and Administrator was unable to provide access, as they had an appointment in another city.