Complaint Investigation Report

Interviews with staff and residents denied staff being physically abusive to residents and denied witnessing staff being physically abusive to R1 while in care.

This agency has investigated the complaint alleging “Staff verbally abuse resident “ and “Staff physically abused resident”. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to Wellness Director Eloisa Mireles.