Complaint Investigation Report

S1 reports that S6 was known to have poor attendance and when an unknown staff reported the incident involving S6, S6 was terminated. LPA Flores requested S6 files, but the file was unavailable for review. An interview conducted with Staff #7 (S7) reports observing a time when Staff #8 (S8) spoke to a resident in an aggressive manner. A records review conducted of the Unusual Incident Reports (UIR) reports an incident dating 1/15/2025 detailing a time when two staff overheard Staff #9 (S9) cursing at a resident. S1 was noted to have conducted an internal investigation where S6 was terminated as a result of the investigation.

Therefore, the allegation of staff speak inappropriately to residents is deemed substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid as the preponderance of the evidence standard has been met. California Code of Regulations Title 22 is being cited on the attached LIC9099D.

An exit interview was conducted and a copy of the LIC9099, LIC9099C, LIC9099D, and appeal rights were provided to Business Office Manager Nicole Anguiano.