Complaint Investigation Report

is deemed SUBSTANTIATED. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. This violation poses a potential threat to the health, safety, and personal rights of residents in care. A citation will be issued.

An exit interview was conducted with Business Office Manager (BOM), Nicole Anguiano. This report was reviewed, and a copy was provided, along with the LIC 811, and instructions on appeal rights.